Upstox customer care number & grievance escalation
How to reach Upstox support, and the four-level SEBI escalation path every Indian broker is required to honour — from the broker’s own desk all the way to online dispute resolution.
Contact details checked 2026-10-10Contact Upstox
Use the broker’s published contact channels first. Keep your ticket or reference number for follow-up and escalation.
Upstox's published customer-care phone hours are Trading days 8AM–5PM. The source does not list a separate 24×7 customer-care phone line. Other channels can have different hours; check the official contact page.
The four-level escalation path
SEBI requires every registered broker to honour this exact sequence. Use it in order — skipping levels usually gets your complaint bounced back to the previous step.
- 1Contact Upstox customer care directly
Use the phone, email, or chat above. Be specific about your issue and ask for a ticket / reference number — you'll need it at every later level.
Typical SLA: 1 working day for acknowledgement, up to 7 days for resolution. - 2Escalate inside Upstox
Write to compliance@upstox.com (Compliance Officer, Kapil Jaikalyani). Quote the Level-1 ticket and the dates the broker missed. Open Upstox’s grievance page ↗
Allow 21 days from your first complaint before moving to Level 3. - 3File a SCORES complaint with SEBI
SCORES (SEBI Complaints Redress System) ↗ is the regulator’s portal. Register with PAN, file the complaint against Upstox, attach the Level-1 ticket and any Level-2 correspondence. SEBI forwards it to the broker and tracks the response.
Broker SLA: 21 days. SEBI may direct further action if unresolved. - 4Online Dispute Resolution (SMART ODR)
If SCORES doesn’t resolve the matter, escalate to SMART ODR ↗ — SEBI’s pre-litigation online conciliation and arbitration platform. Mandatory before approaching the Securities Appellate Tribunal or a civil court.
Conciliation first; if it fails, online arbitration with a binding award.
What to have ready before you escalate
Whether you’re at Level 1 or Level 4, every level asks for the same evidence. Put it together once and re-use it across all four steps.
- Your client / UCC ID with the broker
- A one-line summary of the issue, with dates
- Trade IDs or order IDs, if it is a trade-related complaint
- Screenshots of any error states or relevant statements
- Prior support ticket numbers, emails, or chat transcripts
- Bank / UPI references, if money movement is involved
Locked out or stuck signing in — rather than a grievance to escalate? The Upstox login & security guide covers password resets, OTP problems and locked accounts.
Back to Upstox overviewFrequently asked
Contacting Upstox customer care, and escalating a complaint.
Upstox's primary customer-care number is 022-41792999. The other published lines and their purposes are listed in the contact block. Published hours: All trading days, 8 AM to 5 PM Keep your ticket or reference number for follow-up.
Yes. Upstox lists 022-41792999 for customer care on its official contact or grievance page, checked 2026-10-10. Published hours: Trading days 8AM–5PM. Use the official source linked in the contact block to check for later changes.
Yes. Upstox lists 022-69042299 for customer care on its official contact or grievance page, checked 2026-10-10. Published hours: Trading days 8AM–5PM. Use the official source linked in the contact block to check for later changes.
Yes. Upstox lists 022-71309999 for customer care on its official contact or grievance page, checked 2026-10-10. Published hours: Trading days 8AM–5PM. Use the official source linked in the contact block to check for later changes.
Upstox's published customer-care phone hours are Trading days 8AM–5PM. The source does not list a separate 24×7 customer-care phone line. Other channels can have different hours; check the official contact page.
Upstox lists support@upstox.com and complaints@upstox.com for support or complaints. Use the broker's grievance page for escalation contacts.
Phone: 022-41792999 · Email: support@upstox.com. Check the purpose and hours of the line before calling, and keep your ticket or reference number for follow-up.
Start with Upstox's support desk and the escalation contacts on its official grievance page. If the complaint remains unresolved, use SEBI SCORES (scores.sebi.gov.in), keeping the broker's ticket number and correspondence. SMART ODR (smartodr.in) provides online conciliation and arbitration for securities-market disputes.