ICICI Direct customer care number & grievance escalation
How to reach ICICI Direct support, and the four-level SEBI escalation path every Indian broker is required to honour — from the broker’s own desk all the way to online dispute resolution.
Contact details checked 2026-10-10Contact ICICI Direct
Use the broker’s published contact channels first. Keep your ticket or reference number for follow-up and escalation.
ICICI Direct's published customer-care phone hours are Mon–Fri 8AM–midnight. The source does not list a separate 24×7 customer-care phone line. Other channels can have different hours; check the official contact page.
The four-level escalation path
SEBI requires every registered broker to honour this exact sequence. Use it in order — skipping levels usually gets your complaint bounced back to the previous step.
- 1Contact ICICI Direct customer care directly
Use the phone, email, or chat above. Be specific about your issue and ask for a ticket / reference number — you'll need it at every later level.
Typical SLA: 1 working day for acknowledgement, up to 7 days for resolution. - 2Escalate inside ICICI Direct
Write to complianceofficer@icicisecurities.com (Compliance Officer, Atul Agarwal). Quote the Level-1 ticket and the dates the broker missed. Open ICICI Direct’s grievance page ↗
Allow 21 days from your first complaint before moving to Level 3. - 3File a SCORES complaint with SEBI
SCORES (SEBI Complaints Redress System) ↗ is the regulator’s portal. Register with PAN, file the complaint against ICICI Direct, attach the Level-1 ticket and any Level-2 correspondence. SEBI forwards it to the broker and tracks the response.
Broker SLA: 21 days. SEBI may direct further action if unresolved. - 4Online Dispute Resolution (SMART ODR)
If SCORES doesn’t resolve the matter, escalate to SMART ODR ↗ — SEBI’s pre-litigation online conciliation and arbitration platform. Mandatory before approaching the Securities Appellate Tribunal or a civil court.
Conciliation first; if it fails, online arbitration with a binding award.
What to have ready before you escalate
Whether you’re at Level 1 or Level 4, every level asks for the same evidence. Put it together once and re-use it across all four steps.
- Your client / UCC ID with the broker
- A one-line summary of the issue, with dates
- Trade IDs or order IDs, if it is a trade-related complaint
- Screenshots of any error states or relevant statements
- Prior support ticket numbers, emails, or chat transcripts
- Bank / UPI references, if money movement is involved
Locked out or stuck signing in — rather than a grievance to escalate? The ICICI Direct login & security guide covers password resets, OTP problems and locked accounts.
Back to ICICI Direct overviewFrequently asked
Contacting ICICI Direct customer care, and escalating a complaint.
ICICI Direct's primary customer-care number is 1860 123 1122. The other published lines and their purposes are listed in the contact block. Published hours: Customer care: Mon–Fri 8 AM–12 midnight. Escalation officers: Mon–Fri 9:30 AM–5:30 PM. Keep your ticket or reference number for follow-up.
Yes. ICICI Direct lists 1860 123 1122 for customer care on its official contact or grievance page, checked 2026-10-10. Published hours: Mon–Fri 8AM–midnight. Use the official source linked in the contact block to check for later changes.
Yes. ICICI Direct lists 022 33551122 for customer care on its official contact or grievance page, checked 2026-10-10. Published hours: Mon–Fri 8AM–midnight. Use the official source linked in the contact block to check for later changes.
ICICI Direct's published customer-care phone hours are Mon–Fri 8AM–midnight. The source does not list a separate 24×7 customer-care phone line. Other channels can have different hours; check the official contact page.
ICICI Direct lists helpdesk@icicidirect.com for support or complaints. Use the broker's grievance page for escalation contacts.
Phone: 1860 123 1122 · Email: helpdesk@icicidirect.com. Check the purpose and hours of the line before calling, and keep your ticket or reference number for follow-up.
Start with ICICI Direct's support desk and the escalation contacts on its official grievance page. If the complaint remains unresolved, use SEBI SCORES (scores.sebi.gov.in), keeping the broker's ticket number and correspondence. SMART ODR (smartodr.in) provides online conciliation and arbitration for securities-market disputes.