Cannot log in to Kite web during occasional platform glitches or upstream IP-level updates - fix
use the Kite mobile app or retry after the issue is resolved
Read sourceGo to Zerodha’s own sign-in page, or find help with account access below. KnowYourBrokerage is an independent guide. We do not collect passwords, send OTPs or unlock accounts.
Opens kite.zerodha.com in a new tab.
Open https://kite.zerodha.com/. Check the address before entering your account details.
Client ID (User ID) plus password; PAN may be used for password reset
TOTP-based 2FA: either the Kite mobile app App Code, or an external authenticator (e.g. Google Authenticator) generating a 6-digit TOTP; SMS/email OTP available as backup
Use the details linked to your existing account. If a screen asks you to open a new account unexpectedly, stop and check with the broker before continuing. Verification can differ between web, app and account types; follow the prompts on the official platform.
use the Kite mobile app or retry after the issue is resolved
Read sourceuse the 'Forgot user ID or password?' link on the login page to reset, then re-set up 2FA
Read sourcereset 2FA via the support portal / forgot-password flow and re-scan the QR code into a new authenticator
Read sourceretry, or switch between web and mobile app
Read sourceIf you cannot use your registered phone or email, contact the broker through its official support channel. An in-account settings change is not a recovery route when you cannot sign in. Find Zerodha support contacts.
Web instructions do not necessarily match the mobile app. Start with the app linked from the broker’s official website, then use its sign-in and recovery options. The platform-specific notes above explain the differences we have sourced. See our Zerodha app guide.
Checking the cost of a trade? Use the Zerodha brokerage calculator.
Back to Zerodha overviewAbout this Zerodha guide.
No. KnowYourBrokerage is an independent guide. Sign in only on Zerodha’s own website or app. KYB does not collect your login details or recover accounts.
Use https://kite.zerodha.com/. Client ID (User ID) plus password; PAN may be used for password reset
Use the relevant recovery guidance and source links on this page. If you cannot access your registered phone or email, contact Zerodha through its official support channel. KYB cannot change account details, issue OTPs or unlock your account.