Zerodha customer care number & grievance escalation
How to reach Zerodha support, and the four-level SEBI escalation path every Indian broker is required to honour — from the broker’s own desk all the way to online dispute resolution.
Contact details checked 2026-10-10Contact Zerodha
Use the broker’s published contact channels first. Keep your ticket or reference number for follow-up and escalation.
Customer support / call & trade · Support Mon–Fri 8:30AM–5PM; call & trade Mon–Fri 9AM–11:30PM
Official source · checked 2026-10-10 ↗New account opening · Mon–Fri 8:30AM–5PM; Sat 9AM–2PM
Official source · checked 2026-10-10 ↗New account opening · Mon–Fri 8:30AM–5PM; Sat 9AM–2PM
Official source · checked 2026-10-10 ↗NRI / non-individual account opening · Mon–Fri 9AM–5PM
Official source · checked 2026-10-10 ↗Zerodha's published customer-care phone hours are Support Mon–Fri 8:30AM–5PM; call & trade Mon–Fri 9AM–11:30PM. The source does not list a separate 24×7 customer-care phone line. Other channels can have different hours; check the official contact page.
The four-level escalation path
SEBI requires every registered broker to honour this exact sequence. Use it in order — skipping levels usually gets your complaint bounced back to the previous step.
- 1Contact Zerodha customer care directly
Use the phone, email, or chat above. Be specific about your issue and ask for a ticket / reference number — you'll need it at every later level.
Typical SLA: 1 working day for acknowledgement, up to 7 days for resolution. - 2Escalate inside Zerodha
Write to pankathi.h@zerodha.com (Head of Compliance, Pankathi H Jain). Quote the Level-1 ticket and the dates the broker missed. Open Zerodha’s grievance page ↗
Allow 21 days from your first complaint before moving to Level 3. - 3File a SCORES complaint with SEBI
SCORES (SEBI Complaints Redress System) ↗ is the regulator’s portal. Register with PAN, file the complaint against Zerodha, attach the Level-1 ticket and any Level-2 correspondence. SEBI forwards it to the broker and tracks the response.
Broker SLA: 21 days. SEBI may direct further action if unresolved. - 4Online Dispute Resolution (SMART ODR)
If SCORES doesn’t resolve the matter, escalate to SMART ODR ↗ — SEBI’s pre-litigation online conciliation and arbitration platform. Mandatory before approaching the Securities Appellate Tribunal or a civil court.
Conciliation first; if it fails, online arbitration with a binding award.
What to have ready before you escalate
Whether you’re at Level 1 or Level 4, every level asks for the same evidence. Put it together once and re-use it across all four steps.
- Your client / UCC ID with the broker
- A one-line summary of the issue, with dates
- Trade IDs or order IDs, if it is a trade-related complaint
- Screenshots of any error states or relevant statements
- Prior support ticket numbers, emails, or chat transcripts
- Bank / UPI references, if money movement is involved
Locked out or stuck signing in — rather than a grievance to escalate? The Zerodha login & security guide covers password resets, OTP problems and locked accounts.
Back to Zerodha overviewFrequently asked
Contacting Zerodha customer care, and escalating a complaint.
Zerodha's primary customer-care number is 080 4718 1888. The other published lines and their purposes are listed in the contact block. Published hours: Customer support: Mon–Fri 8:30 AM–5 PM; call & trade: Mon–Fri 9 AM–11:30 PM. Account opening: Mon–Fri 8:30 AM–5 PM, Sat 9 AM–2 PM. NRI/non-individual opening: Mon–Fri 9 AM–5 PM. Emergency account blocking: Mon–Fri 8:30 AM–5 PM. Tickets are accepted every day, including weekends. Keep your ticket or reference number for follow-up.
Yes. Zerodha lists 080 4718 1888 for customer support / call & trade on its official contact or grievance page, checked 2026-10-10. Published hours: Support Mon–Fri 8:30AM–5PM; call & trade Mon–Fri 9AM–11:30PM. Use the official source linked in the contact block to check for later changes.
Yes. Zerodha lists 080 4718 1999 for customer support on its official contact or grievance page, checked 2026-10-10. Published hours: Mon–Fri 8:30AM–5PM. Use the official source linked in the contact block to check for later changes.
Yes. Zerodha lists 080 4588 8887 for customer support on its official contact or grievance page, checked 2026-10-10. Published hours: Mon–Fri 8:30AM–5PM. Use the official source linked in the contact block to check for later changes.
Yes. Zerodha lists 080 4719 2020 for new account opening on its official contact or grievance page, checked 2026-10-10. Published hours: Mon–Fri 8:30AM–5PM; Sat 9AM–2PM. Use the official source linked in the contact block to check for later changes.
Yes. Zerodha lists 080 7117 5337 for new account opening on its official contact or grievance page, checked 2026-10-10. Published hours: Mon–Fri 8:30AM–5PM; Sat 9AM–2PM. Use the official source linked in the contact block to check for later changes.
Yes. Zerodha lists 080 4680 5727 for nri / non-individual account opening on its official contact or grievance page, checked 2026-10-10. Published hours: Mon–Fri 9AM–5PM. Use the official source linked in the contact block to check for later changes.
Yes. Zerodha lists 080 4680 1166 for emergency account blocking on its official contact or grievance page, checked 2026-10-10. Published hours: Mon–Fri 8:30AM–5PM. Use the official source linked in the contact block to check for later changes.
Zerodha's published customer-care phone hours are Support Mon–Fri 8:30AM–5PM; call & trade Mon–Fri 9AM–11:30PM. The source does not list a separate 24×7 customer-care phone line. Other channels can have different hours; check the official contact page.
Zerodha lists complaints@zerodha.com and dp@zerodha.com for support or complaints. For routine support queries, create a ticket on support.zerodha.com; complaints@zerodha.com is for securities-broking complaints and dp@zerodha.com is for depository complaints. Use the broker's grievance page for escalation contacts.
Phone: 080 4718 1888 · Email: complaints@zerodha.com. Check the purpose and hours of the line before calling, and keep your ticket or reference number for follow-up.
Start with Zerodha's support desk and the escalation contacts on its official grievance page. If the complaint remains unresolved, use SEBI SCORES (scores.sebi.gov.in), keeping the broker's ticket number and correspondence. SMART ODR (smartodr.in) provides online conciliation and arbitration for securities-market disputes.