5paisa customer care number & grievance escalation
How to reach 5paisa support, and the four-level SEBI escalation path every Indian broker is required to honour — from the broker’s own desk all the way to online dispute resolution.
Contact details checked 2026-06-14Contact 5paisa
Use the broker’s published contact channels first. Keep your ticket or reference number for follow-up and escalation.
We have not verified a 24×7 customer-care phone line for 5paisa. Check its official contact page for current phone hours; email or chat availability does not establish 24×7 phone support.
The four-level escalation path
SEBI requires every registered broker to honour this exact sequence. Use it in order — skipping levels usually gets your complaint bounced back to the previous step.
- 1Contact 5paisa customer care directly
Use the phone, email, or chat above. Be specific about your issue and ask for a ticket / reference number — you'll need it at every later level.
Typical SLA: 1 working day for acknowledgement, up to 7 days for resolution. - 2Escalate inside 5paisa
Write to csteam@5paisa.com (Chief Compliance Officer, Mr. Ravindra Kalvankar). Quote the Level-1 ticket and the dates the broker missed. Open 5paisa’s grievance page ↗
Allow 21 days from your first complaint before moving to Level 3. - 3File a SCORES complaint with SEBI
SCORES (SEBI Complaints Redress System) ↗ is the regulator’s portal. Register with PAN, file the complaint against 5paisa, attach the Level-1 ticket and any Level-2 correspondence. SEBI forwards it to the broker and tracks the response.
Broker SLA: 21 days. SEBI may direct further action if unresolved. - 4Online Dispute Resolution (SMART ODR)
If SCORES doesn’t resolve the matter, escalate to SMART ODR ↗ — SEBI’s pre-litigation online conciliation and arbitration platform. Mandatory before approaching the Securities Appellate Tribunal or a civil court.
Conciliation first; if it fails, online arbitration with a binding award.
What to have ready before you escalate
Whether you’re at Level 1 or Level 4, every level asks for the same evidence. Put it together once and re-use it across all four steps.
- Your client / UCC ID with the broker
- A one-line summary of the issue, with dates
- Trade IDs or order IDs, if it is a trade-related complaint
- Screenshots of any error states or relevant statements
- Prior support ticket numbers, emails, or chat transcripts
- Bank / UPI references, if money movement is involved
Locked out or stuck signing in — rather than a grievance to escalate? The 5paisa login & security guide covers password resets, OTP problems and locked accounts.
Back to 5paisa overviewFrequently asked
Contacting 5paisa customer care, and escalating a complaint.
5paisa's primary customer-care number is +91 89766 89766. Published hours: 8:30 AM to 6:00 PM, Monday to Friday Keep your ticket or reference number for follow-up.
Yes. 5paisa lists +91 89766 89766 on its official contact or grievance page, checked 2026-06-14. Use the official source linked in the contact block to check for later changes.
We have not verified a 24×7 customer-care phone line for 5paisa. Check its official contact page for current phone hours; email or chat availability does not establish 24×7 phone support.
5paisa lists support@5paisa.com and dp.grievance@5paisa.com and grievance@5paisa.com for support or complaints. Use the broker's grievance page for escalation contacts.
Phone: +91 89766 89766 · Email: support@5paisa.com. Check the purpose and hours of the line before calling, and keep your ticket or reference number for follow-up.
Start with 5paisa's support desk and the escalation contacts on its official grievance page. If the complaint remains unresolved, use SEBI SCORES (scores.sebi.gov.in), keeping the broker's ticket number and correspondence. SMART ODR (smartodr.in) provides online conciliation and arbitration for securities-market disputes.