Fyers customer care number & grievance escalation
How to reach Fyers support, and the four-level SEBI escalation path every Indian broker is required to honour — from the broker’s own desk all the way to online dispute resolution.
Last reviewed 2026-06-13Contact Fyers
Try the broker’s own support first — most issues (KYC, fund transfers, order rejections, app errors) get resolved at this level within a working day.
The four-level escalation path
SEBI requires every registered broker to honour this exact sequence. Use it in order — skipping levels usually gets your complaint bounced back to the previous step.
- 1Contact Fyers customer care directly
Use the phone, email, or chat above. Be specific about your issue and ask for a ticket / reference number — you'll need it at every later level.
Typical SLA: 1 working day for acknowledgement, up to 7 days for resolution. - 2Escalate inside Fyers
Write to grievance@fyers.in (Compliance Officer, Bikash Swain). Quote the Level-1 ticket and the dates the broker missed. Open Fyers’s grievance page ↗
Allow 21 days from your first complaint before moving to Level 3. - 3File a SCORES complaint with SEBI
SCORES (SEBI Complaints Redress System) ↗ is the regulator’s portal. Register with PAN, file the complaint against Fyers, attach the Level-1 ticket and any Level-2 correspondence. SEBI forwards it to the broker and tracks the response.
Broker SLA: 21 days. SEBI may direct further action if unresolved. - 4Online Dispute Resolution (SMART ODR)
If SCORES doesn’t resolve the matter, escalate to SMART ODR ↗ — SEBI’s pre-litigation online conciliation and arbitration platform. Mandatory before approaching the Securities Appellate Tribunal or a civil court.
Conciliation first; if it fails, online arbitration with a binding award.
What to have ready before you escalate
Whether you’re at Level 1 or Level 4, every level asks for the same evidence. Put it together once and re-use it across all four steps.
- Your client / UCC ID with the broker
- A one-line summary of the issue, with dates
- Trade IDs or order IDs, if it is a trade-related complaint
- Screenshots of any error states or relevant statements
- Prior support ticket numbers, emails, or chat transcripts
- Bank / UPI references, if money movement is involved
Locked out or stuck signing in — rather than a grievance to escalate? The Fyers login & security guide covers password resets, OTP problems and locked accounts.
Back to Fyers overviewFrequently asked
Contacting Fyers customer care, and escalating a complaint.
Fyers's customer care number is 080-6000 1111 (additional lines are listed above). Support hours: Customer support Mon-Fri 8:30 AM - 11:55 PM, Sat 8:30 AM - 5:30 PM; account opening line 080-6413 4999. Ask for a ticket / reference number, and if an issue stays unresolved use the SEBI escalation path — compliance officer, then SCORES, then SMART ODR.
Phone: 080-6000 1111 · Email: support@fyers.in · Hours: Customer support Mon-Fri 8:30 AM - 11:55 PM, Sat 8:30 AM - 5:30 PM; account opening line 080-6413 4999. Most issues — KYC, fund transfers, order rejections, app errors — are resolved at this first level within a working day. Always note the ticket / reference number for later escalation.
Write to support@fyers.in for support, and to the designated grievance officer (listed on Fyers's investor-grievance page) if the first response misses its SLA.
If Fyers's own desk and grievance officer don't resolve it, file on SEBI SCORES (scores.sebi.gov.in) with your PAN and the broker's ticket number. If it's still unresolved, escalate to SMART ODR (smartodr.in) for online conciliation and arbitration — mandatory before approaching a court.