AxisDirect customer care number & grievance escalation
How to reach AxisDirect support, and the four-level SEBI escalation path every Indian broker is required to honour — from the broker’s own desk all the way to online dispute resolution.
Contact details checked 2026-06-14Contact AxisDirect
Use the broker’s published contact channels first. Keep your ticket or reference number for follow-up and escalation.
We have not verified a 24×7 customer-care phone line for AxisDirect. Check its official contact page for current phone hours; email or chat availability does not establish 24×7 phone support.
The four-level escalation path
SEBI requires every registered broker to honour this exact sequence. Use it in order — skipping levels usually gets your complaint bounced back to the previous step.
- 1Contact AxisDirect customer care directly
Use the phone, email, or chat above. Be specific about your issue and ask for a ticket / reference number — you'll need it at every later level.
Typical SLA: 1 working day for acknowledgement, up to 7 days for resolution. - 2Escalate inside AxisDirect
Write to compliance.officer@axisdirect.in (Compliance Officer (Broking and Demat), Rajiv Kejriwal). Quote the Level-1 ticket and the dates the broker missed. Open AxisDirect’s grievance page ↗
Allow 21 days from your first complaint before moving to Level 3. - 3File a SCORES complaint with SEBI
SCORES (SEBI Complaints Redress System) ↗ is the regulator’s portal. Register with PAN, file the complaint against AxisDirect, attach the Level-1 ticket and any Level-2 correspondence. SEBI forwards it to the broker and tracks the response.
Broker SLA: 21 days. SEBI may direct further action if unresolved. - 4Online Dispute Resolution (SMART ODR)
If SCORES doesn’t resolve the matter, escalate to SMART ODR ↗ — SEBI’s pre-litigation online conciliation and arbitration platform. Mandatory before approaching the Securities Appellate Tribunal or a civil court.
Conciliation first; if it fails, online arbitration with a binding award.
What to have ready before you escalate
Whether you’re at Level 1 or Level 4, every level asks for the same evidence. Put it together once and re-use it across all four steps.
- Your client / UCC ID with the broker
- A one-line summary of the issue, with dates
- Trade IDs or order IDs, if it is a trade-related complaint
- Screenshots of any error states or relevant statements
- Prior support ticket numbers, emails, or chat transcripts
- Bank / UPI references, if money movement is involved
Locked out or stuck signing in — rather than a grievance to escalate? The AxisDirect login & security guide covers password resets, OTP problems and locked accounts.
Back to AxisDirect overviewFrequently asked
Contacting AxisDirect customer care, and escalating a complaint.
AxisDirect's primary customer-care number is 022-40508080. The other published lines and their purposes are listed in the contact block. Published hours: Mon-Fri 8:45 AM - 5:30 PM IST; Saturday 10:00 AM - 1:00 PM IST (1st, 3rd & 5th Saturdays). Grievance/escalation working hours 9 AM - 6 PM on all trading days. (NRI: Mon-Fri 8:45 AM - 7:00 PM IST.) Keep your ticket or reference number for follow-up.
Yes. AxisDirect lists 022-40508080 on its official contact or grievance page, checked 2026-06-14. Use the official source linked in the contact block to check for later changes.
Yes. AxisDirect lists 022-61480808 on its official contact or grievance page, checked 2026-06-14. Use the official source linked in the contact block to check for later changes.
Yes. AxisDirect lists 022-61480809 on its official contact or grievance page, checked 2026-06-14. Use the official source linked in the contact block to check for later changes.
Yes. AxisDirect lists 022-68515400 on its official contact or grievance page, checked 2026-06-14. Use the official source linked in the contact block to check for later changes.
We have not verified a 24×7 customer-care phone line for AxisDirect. Check its official contact page for current phone hours; email or chat availability does not establish 24×7 phone support.
AxisDirect lists helpdesk@axisdirect.in and dphelp@axisdirect.in and nri@axisdirect.in and customer.grievance@axisdirect.in and cybersecurity@axisdirect.in for support or complaints. Use the broker's grievance page for escalation contacts.
Phone: 022-40508080 · Email: helpdesk@axisdirect.in. Check the purpose and hours of the line before calling, and keep your ticket or reference number for follow-up.
Start with AxisDirect's support desk and the escalation contacts on its official grievance page. If the complaint remains unresolved, use SEBI SCORES (scores.sebi.gov.in), keeping the broker's ticket number and correspondence. SMART ODR (smartodr.in) provides online conciliation and arbitration for securities-market disputes.